PlugZ Authentication System
The first marketplace to combine decentralized verification with AI support. Every product sold on PlugZ goes through real physical verification — by real people, in real stores — assisted by AI and internal tools.
Why authenticate products?
Our goal: make sure every item is 100% authentic, accurately described, the correct size, model, and condition, untampered and properly packaged
100% authentic
Accurately described
Correct size, model, and condition
Untampered and properly packaged
Real physical verification
How the Process Works
Purchase Confirmed
Within 48 hours of saleBuyer makes an offer or accepts a price
Shipping to Verifier
Within 48 hoursSeller receives a prepaid shipping label from PlugZ and ships the item to an approved verifier
Authentication
24–48 hoursOur verifier inspects: tags, stitching, box, smell, and materials, NFC/serial (if available), photos compared to original listing, item condition and accessories
PlugZ NFC Tag Applied
During authenticationIf approved, the item gets a PlugZ smart tag (NFC) linked to your order and stored in our system
Shipped to Buyer
2–5 business daysThe verified item is shipped to the buyer with tracking and authentication confirmation
How Do I Know My Item Was Authenticated?
What Happens if the Item Fails?
If the item is fake, swapped/altered or not matching the listing:
The seller will not be paid • The item will be retained or destroyed • The buyer will get a full refund • The seller may be banned permanently
Who are the verifiers?
PlugZ verifiers are selected stores, boutiques, and trained individuals approved after onboarding. They are monitored by our AI and QA team.
Can I track the authentication process?
Yes! In your PlugZ dashboard, you'll see: status updates in real time, authentication result, and when it ships to you.
What if the item is lost or stolen?
PlugZ covers lost items ONLY if the carrier officially confirms loss or delivery to the wrong address. We do NOT cover: theft after confirmed delivery, delivery delays, or buyer-entered wrong address.
Can I request authentication outside a sale?
Not yet. Authentication is currently available ONLY for items sold through PlugZ. We're working on PlugZ ID: a tool for verifying outside items and logging collections.
What if I disagree with the authentication?
You can open a dispute within 72 hours of receiving the item. The item will be re-verified. If we confirm an error, you'll be refunded. If the item is authentic, no refund will be issued.
Ready to Ensure Authenticity?
Authenticity is never a doubt again. Contact us for more information.