Return & Refund Policy
Learn about our return policy focused on authenticity verification and fraud prevention in our collectibles marketplace
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Policy Overview
At PlugZ, we are committed to ensuring authenticity and fairness in all transactions. However, due to the nature of our marketplace — which deals with collectible, high-value, and often one-of-a-kind items — all sales are considered final unless specific conditions related to product authenticity are met.
All Sales Are Final
By default, PlugZ does not accept returns or offer refunds for:
Each purchase requires an offer or bid to be confirmed manually, and ample time is provided to review details before finalizing.
Refund Eligibility: Suspected Inauthentic Item
Refunds will only be considered if:
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If you have any questions regarding this policy or need to initiate a claim:
Thank you for being part of a trusted resale ecosystem. We take authenticity seriously — and so should you.